1. Order Processing Time
• Standard Orders: Processed within 24 hours after payment confirmation.
2. Shipping Charges
• Domestic (India):
- Free shipping on all orders
• International:
- Shipping charges are calculated at checkout based on destination and
Package weight.
- Customers are responsible for any customs duties, taxes, or import fees levied by the destination country.
3. Estimated Delivery Time
• Within India:
- Metro Cities: 7 business days.
- Non-Metro Areas: 10 business days.
• International:
- Delivery typically takes 20-25 business days, depending on the destination and customs clearance processes.
4. Order Tracking
Once your order is dispatched, a tracking number will be emailed to you. You can use this number to monitor your shipment’s progress through our courier partner’s website.
5. Packaging
All products are carefully packaged to ensure they arrive in pristine condition. If you receive
a package that appears tampered with or damaged, please do not accept it and contact our customer service immediately.
6. Delivery Attempts
Our courier partners will attempt delivery up to two times. If unsuccessful, the package will
be returned to us. Re-shipping charges may apply for subsequent delivery attempts.
7. Address Accuracy
Please ensure that your shipping address is complete and accurate. We are not responsible
for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.
8. Delays
While we strive to deliver your orders promptly, unforeseen circumstances such as weather
conditions, public holidays, or logistical challenges may cause delays. We appreciate your understanding in such situations.
For any further assistance or inquiries regarding your order, please contact our customer support team at info@joynme.in or call us at 9778699745/9778699746/9778699741