Refund and Returns Policy
Refund & Exchange Policy
At Joy ‘n’ Me, we prioritize your satisfaction and strive to ensure a delightful shopping experience for you and your little ones. Please review our policy below for returns, exchanges, and refunds.
1. Return & Exchange Eligibility
- Timeframe: Initiate return or exchange requests within 7 days of receiving your order.
- Condition: Items must be unused, unwashed, and in their original packaging with all tags intact.
- Non-Returnable Items: For hygiene reasons, innerwear and socks are non-returnable.
2. Return Process
- Initiation: Contact our customer support at info@joynme.in with your order number and reason for return.
- Reverse Pickup: Available in select pin codes. If unavailable, customers are responsible for shipping the product back to our warehouse.
- Inspection: All returned items undergo a quality check. Items failing this check will be returned to the customer without refund.
3. Refund Options
- Store Credit: Receive a store credit equivalent to the product’s value, usable for future purchases.
- Bank Refund: Opt for a refund to your original payment method, minus a ₹100 fee per product to cover shipping and restocking charges.
4. Exchanges
- Size Issues: We offer one-time exchanges for size-related issues, subject to product availability.
- Process: Initiate an exchange by contacting our support team. The original item must be returned and pass our quality check before the replacement is dispatched.
5. Damaged or Incorrect Items
- Reporting: If you receive a damaged or incorrect item, notify us within 48 hours of delivery.
- Resolution: Upon verification, we will offer a replacement or a full refund, including any shipping charges incurred.
6. Order Cancellations
- Timeframe: Orders can be cancelled within 12 hours of placement.
- Post-Dispatch: Once dispatched, orders cannot be cancelled.
7. Contact Us
For any queries or assistance, reach out to our customer support:
- Email: info@joynme.in
- Phone/WhatsApp: +91-9778699745 / +91-9778699746 (Mon-Sat, 10 AM – 6 PM)